TERMS & CONDITIONS

Please read the following Terms and Conditions carefully before booking any services with Kai Travel. By proceeding with your booking and payment, you agree to comply with and be bound by these Terms and Conditions. If you have any doubts or disputes regarding these Terms and Conditions before booking, we recommend contacting us prior to finalizing your reservation and submitting payment.

LIABILITY

Kai Travel is not responsible for any personal injury, loss or damage to luggage, or loss of life during our services. We are not liable for any inconvenience, delay, or issues caused by events beyond our control or not preventable through reasonable diligence, such as war, strikes, floods, severe weather, or other natural disasters.

TRAVEL INSURANCE

In cases of last-minute cancellations, regardless of the underlying reason, Kai Travel does not provide compensation. Therefore, we strongly recommend that all travelers consider acquiring comprehensive travel insurance, inclusive of medical and personal coverage, to safeguard against unforeseen expenses such as medical bills, emergency flights, and the loss of luggage or personal belongings.

LATE ARRIVALS: PRIVATE TOURS

If you anticipate a delay, it is your responsibility to contact us by phone on one of the phone numbers provided on our contact us page. Your guide is reserved for the scheduled time and can wait during the delay, with the delay time subtracted from the total tour duration. Last-minute rescheduled pick-up times or dates may incur additional charges.

PROOF OF AGE & GOVERNMENT ISSUED ID

Please carry your government ID with you on tours. For tours that include tickets, you will often need to prove your name. Additionally, your ID can prove your age which you may have to do for yourself or your children on the day of the tour. Ages indicated must match the participants’ ages on the travel date. Teenagers and children under 18 must present a valid photocopy of their ID.

ORDER OF SITES VISITED

Our tour descriptions aim to eloquently describe the tour, its sites, and its evolution. On rare occasions the order of sites visited may be changed or altered due to safety or logistical reasons, and is at the discretion of the tour guide. 

EVENTS BEYOND OUR CONTROL

Weather

Our tours and experiences run rain or shine; sometimes it may be necessary to make minor adjustments to the itinerary to ensure your safety. These changes do not entitle customers to any refund or compensation. 

Unforeseen Closures or Strikes

In the event of the unexpected closure of a site or attraction on the day of your tour, your guide will provide an alternative itinerary. In such circumstances, you cannot request any refund or compensation. This includes closures of religious sites for private events and liturgical reasons. 

MUSEUM/SITE TICKETS

In the unlikely event that tickets are unavailable, Kai Travel will contact you to provide an alternative date or offer a tour cancellation with a full refund.